GM
Gladys M
1 reviews | Active since Jun 2019
06 Jun 2019, 14:39
Technician hassles
We have been waiting for them to come fix a washing machine that has a problem with draining water after a washload for more than 7 working days. They promised that they will call a day before showing up,instead they showed up unannounced,during a working day. They promised to come back and still no one has made contact to confirm an appointment.
We would also like a clear explanation of their arrears process and what is happening with the balanced owed.
Helpful (0)
Replies (6)0
Replies (6)
Lewis Stores's replyOfficial
06 Jun 2019, 15:16We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 642488
Our reference number is: 642488
Lewis Stores's reply06 Jun 2019, 15:16
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 642488
Our reference number is: 642488
Lewis Stores's replyOfficial
07 Jun 2019, 08:47Dear Sir/Madam,
Please be advised this matter has been resolved amicably
Yours faithfully,
Lewis Stores
Please be advised this matter has been resolved amicably
Yours faithfully,
Lewis Stores
Lewis Stores's reply07 Jun 2019, 08:47
Official
Dear Sir/Madam,
Please be advised this matter has been resolved amicably
Yours faithfully,
Lewis Stores
Please be advised this matter has been resolved amicably
Yours faithfully,
Lewis Stores
GM
Gladys M's updateReviewer Update
08 Jun 2019, 23:58At around 20:00 on the 6th of June a new machine was dropped off,the old faulty one was taken the following day early in the morning. Hopefully all goes well with the new one.Thank you for solving the matter.
GM
Gladys M's update08 Jun 2019, 23:58
Reviewer Update
At around 20:00 on the 6th of June a new machine was dropped off,the old faulty one was taken the following day early in the morning. Hopefully all goes well with the new one.Thank you for solving the matter.
GM
Gladys M's updateReviewer Update
19 Jun 2019, 20:16So 5 washing loads later the Kelvinator KLL14TLS washing machine is leaking water all over the house. The machine makes horrible sounds,it is basically a mess.Now before they delivered the 2nd machine they called ahead of delivery to say,this machine will not be in a box because they have storage issues BUT the machine is new.
Now if the machine is giving problems 5 washing loads later,the only reasoning I can reach is that it was a machine that was recently fixed and was in storage. The Lewis staff clearly informed us that there is a problem with this model, I am not the only one that has complained about this model.
On the 21st of June the technicians called talking about they are at the wrong address and they came to fix the machine, mind you no one reported that the new one is faulty so it is suspicious that they came to fix an okay machine BECAUSE if they were only coming that day to fix the first machine then WOW!Anyway their response is that they can only fix a machine twice after that then they conclude that as the client you cannot use the machine and they need to teach you on how to use it.
Lewis cannot be having problems with their supplier Kelvinator and make it my problem. Lewis needs to fix this,give me a different model that doesn't have any bad reviews from any of the clients.If it comes to a point that I get a newer and an expensive model given to me at no extra charge then so be it,because this matter that they clearly cannot solve with Kelvinator is not my concern. I do not care how they do that,I do not want the same model given to me. I want this matter solved for good. They need to make an appointment and show me what other options they are offering me are and get this solved. I have had enough.
Now if the machine is giving problems 5 washing loads later,the only reasoning I can reach is that it was a machine that was recently fixed and was in storage. The Lewis staff clearly informed us that there is a problem with this model, I am not the only one that has complained about this model.
On the 21st of June the technicians called talking about they are at the wrong address and they came to fix the machine, mind you no one reported that the new one is faulty so it is suspicious that they came to fix an okay machine BECAUSE if they were only coming that day to fix the first machine then WOW!Anyway their response is that they can only fix a machine twice after that then they conclude that as the client you cannot use the machine and they need to teach you on how to use it.
Lewis cannot be having problems with their supplier Kelvinator and make it my problem. Lewis needs to fix this,give me a different model that doesn't have any bad reviews from any of the clients.If it comes to a point that I get a newer and an expensive model given to me at no extra charge then so be it,because this matter that they clearly cannot solve with Kelvinator is not my concern. I do not care how they do that,I do not want the same model given to me. I want this matter solved for good. They need to make an appointment and show me what other options they are offering me are and get this solved. I have had enough.
GM
Gladys M's update19 Jun 2019, 20:16
Reviewer Update
So 5 washing loads later the Kelvinator KLL14TLS washing machine is leaking water all over the house. The machine makes horrible sounds,it is basically a mess.Now before they delivered the 2nd machine they called ahead of delivery to say,this machine will not be in a box because they have storage issues BUT the machine is new.
Now if the machine is giving problems 5 washing loads later,the only reasoning I can reach is that it was a machine that was recently fixed and was in storage. The Lewis staff clearly informed us that there is a problem with this model, I am not the only one that has complained about this model.
On the 21st of June the technicians called talking about they are at the wrong address and they came to fix the machine, mind you no one reported that the new one is faulty so it is suspicious that they came to fix an okay machine BECAUSE if they were only coming that day to fix the first machine then WOW!Anyway their response is that they can only fix a machine twice after that then they conclude that as the client you cannot use the machine and they need to teach you on how to use it.
Lewis cannot be having problems with their supplier Kelvinator and make it my problem. Lewis needs to fix this,give me a different model that doesn't have any bad reviews from any of the clients.If it comes to a point that I get a newer and an expensive model given to me at no extra charge then so be it,because this matter that they clearly cannot solve with Kelvinator is not my concern. I do not care how they do that,I do not want the same model given to me. I want this matter solved for good. They need to make an appointment and show me what other options they are offering me are and get this solved. I have had enough.
Now if the machine is giving problems 5 washing loads later,the only reasoning I can reach is that it was a machine that was recently fixed and was in storage. The Lewis staff clearly informed us that there is a problem with this model, I am not the only one that has complained about this model.
On the 21st of June the technicians called talking about they are at the wrong address and they came to fix the machine, mind you no one reported that the new one is faulty so it is suspicious that they came to fix an okay machine BECAUSE if they were only coming that day to fix the first machine then WOW!Anyway their response is that they can only fix a machine twice after that then they conclude that as the client you cannot use the machine and they need to teach you on how to use it.
Lewis cannot be having problems with their supplier Kelvinator and make it my problem. Lewis needs to fix this,give me a different model that doesn't have any bad reviews from any of the clients.If it comes to a point that I get a newer and an expensive model given to me at no extra charge then so be it,because this matter that they clearly cannot solve with Kelvinator is not my concern. I do not care how they do that,I do not want the same model given to me. I want this matter solved for good. They need to make an appointment and show me what other options they are offering me are and get this solved. I have had enough.
Lewis Stores's replyOfficial
20 Jun 2019, 08:17We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 643778
Our reference number is: 643778
Lewis Stores's reply20 Jun 2019, 08:17
Official
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 643778
Our reference number is: 643778
GM
Gladys M's updateReviewer Update
25 Jun 2019, 20:48We received the new machine,same model.
GM
Gladys M's update25 Jun 2019, 20:48
Reviewer Update
We received the new machine,same model.