TAKING ADVANTAGE OF OLD PEOPLE

Item: Lewis Stores
Rating: 1
Author: nndwammbi M

I have a 80 year old Ganny that bought items from Lewis in 2019, items were headboard and fan.

Headboard was delivered and fan was never delivered for but for almost 18 months instalments were deducted. I have noticed that she also was using her money for taxi to the store continuasly for checking on fan.

I have seen the heat in the area and purchased the fan for her that makes your fan useless to us.

I called the manager of the store that was rude to me and hang up on me and she insist that there is nothing she can do we must take the fan

we do not need the fan. I want my granny refunded the full instalments of the fan and also the instalments be removed from her monthly repayments.

STOP TAKING ADVANTAGE OF OLD PEOPLE PLEASE!!!!!!!!!!!!

Helpful (0)

Replies (2)

nndwammbi M's updateReviewer Update

04 Feb 2021, 17:20

Good day

Of all the calls that you made with regards to this issue, you still went to deliver the fan and funny you attempted to deliver today were was the fan for almost 2 years?

Please I do want the fan. Please keep the Fan. Please refund the instalments for over the months, refund

Please i think you need to deal with your manager, she is taking advantage of the old people. She even sent a fan that differ from the item purchased, We are been mistaken for fools

Please, Refund every little sent paid towards the fan and also remove the Fan from instalments going forward

Please send me the statement on *** reflecting the money refunded and the monthly instalment going forward. Please show balance due

nndwammbi M's update04 Feb 2021, 17:20

Reviewer Update

Lewis Stores's replyOfficial

09 Feb 2021, 12:08

Dear Miss Madzhuta,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores

Lewis Stores's reply09 Feb 2021, 12:08

Official

Dear Miss Madzhuta,

Please be advised this matter has been amicably resolved

Yours faithfully,
Lewis Stores