Super utterly bad service

Hi yes could someone reach out to me on my WhatsApp line *** because this store being the Lewis Athlone store keeps giving me excuses after excuses the account is in my wife's name however shes getting  sick because of all the stress the store is putting her through that is why I am stepping in because its starting to affect my household.

My kids has been sleeping since last week Sat 04/04/2026 on the floor because their old bed was busy giving in so I broke it up the bed that morning thinking that lewis will deliver as we were promised a delivery and only today being the 11/04/2026 the bunk bed was assembled however we received second hand parts that the store even admitted so I want that bed for free and the store will have to pay for all my inconveniences I experienced, I even have pics of how the quality of the bed came to my house and I will post it all over unless I am compensated correctly and not given cheap gifts that I already have in my house. And I will take this to the NCC as well if I do not receive a resolution. Owen should be fired because if that was my work and I gave such bad service my boss would fire me.

So today is Tuesday the 14/04/2026 and Lewis has not yet gotten back to me with a resolution a person should report this to the NCC maybe the commissioners can handle this bad service i am receiving from Lewis Group because I still did not receive my entire order as yet and I want compensation for this because I also had to call out all my airtime because the store being Athlone Lewis Store does not return your calls at all the they think they can send you salt and pepper grinders as a gift so shut you up thats what they think of their customers that placed a huge order of almost R20000

So to further more add things its basically 2 weeks now that I am waiting for my stuff not to mention the damaged goods if only I could upload the pics I took of the items sent to my house hello peter needs a media upload as well so that people can see the quality of service consumers receive it have a fridge and the bunk bed now I am still awaiting my mattress everything is coming in pieces and taking to long I am going to return all the items and move to a different company hopefully I will get a way better service somewhere else

So I would like to know what the resolution is going to be going forward otherwise im going to tell my wife to cancel this deal and move to another company because this is very ridiculous that I have to go back and forth with this Store being the Athlone Lewis Store and yes I will keep mentioning their names so that people can see the service offered from that store.

I truly believe that the store should be taught a lesson and that the store should be liable to pay for my items I received thus far maybe then they won't make mistakes again and excuses and offer a better customer service to all the people out there

If you require the account holders ID being my wife here it is *** Ilhaam Gaffoor please I would like an answer as I said the things we went through because of the Athlone its very unforgiving you people should really handsomely compensate my wife because all of this made her sick because of stressing to get the items and still the store does not provide her with clarity which im serious I need to know your outcome because if we not compensated correctly as I said I will make a complaint to the NCC.

Till now Lewis has not provided me with a resolution to all my inconveniences i would like to know how Lewis will turn my experience around otherwise I will cancel this deal and send back everything

I have sent private replies to this review and yet Lewis does not contact me they said they will contact me within 48hrs since Sat the 11/04/2026 it is Wed the 15/04/2026 and no positive feedback only acknowledgements this is the last time im going to say if I am not going to get positive news I will go to the consumer commissioners.