STRUGGLE WITH SETTLEMENT LETTERS

I ahve 2 accounts with Beares Furniture store. I would like to settle both accounts. On the 24th I contcated their Head Office Number to request settlements, I spoke to Amy and she advised that it would take 2-3 days . I called yesterday 25th and spoke to Keenan, we had a back and forth, and I told him that I need these urgently, after a deliberation of urgency, I told him to speak to his supervisor, as this is a matter of urgency. He put me on hold and came back to advise he spoke to his Supervisor, and I would get it through the course of the day. Upon this morning 26th, which is within the day no:2, I called again and spoke to Amy, cause still I have received nothing, she told me to hold, she came back and said Keenan said he never told me that. Number 1: I do not like being made a **** of, No: 2 , according to you, the policy is 2-3 days, I am well within my 2nd day. No:3 ,this is really urgent as this is the only account that I am waiting on a settlement letter. What is so difficult in supplying me with one, as this debit orders went off yesterday already. If I did not pay, I would of have your Head Office on the phone with me constantly about my missed payment, since I've opened these accounts, I've been paying diligently and timely, and I do not feel your process of issueing settlement letters is well within a suitable time period. I have till this afternoon, or else settling Lewis accounts would not be possible.