aH
anita H

1 reviews | Active since Aug 2009

29 Mar 2022, 13:34

Store of inconvenience!!

Store of inconvenience! Friday 24/03/2022 I bought a Kelvinator twin tub from Lewis Randfontein. I was tendered the amount of R3330 which was paid in full with the understanding that i will be delivered Saturday. Monday morning I had to my laundry by hand!! I received a call from the store manager claiming that I underpaid R500 on the machine, as the floor price was R3800. I agreed that they made an calculation error and I will pay the amount, on delivery of the machine. either I made the payment via EFT or they bring a machine, wrapped in card machine with as I have already been inconvenienced enough. Not only was delivery not on time, there was an incorrect tender?? I have made numerous calls this morning to the customer complaints line without results or answer. Calls were made to the store and no answer. I have also submitted an email to this effect to the customer complaints line. I wish for them to delivery the machine ASAP, and I will pay the outstanding amount via EFT or card machine.

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Replies (2)
aH
anita H's update29 Mar 2022, 16:44
Reviewer Update
Thank you! Your urgent response and feedback is really appreciated. Best wishes to Randfontein branch and management.
Lewis Stores
Lewis Stores's reply29 Mar 2022, 16:46
Official
Dear Mrs Hough

Please be advised this matter has been amicably resolved.

Yours faithfully,
Lewis Stores