still waiting

I bought sofas for my mom with them, they would call me every hour to process my purchase but my mom went therr two to three times to complain about a damage sofa.it was a story after another till I wrote to head office. When they can to take the sofa they Brought a different colour so at home mom has two colours of sofa.if its good quality will it get torned im 3 months and on top of it all my mom was told the sofa have been in a workshop for long