STAY AWAY FROM LEWIS STORE CREDIT

I opened a Lewis store account in 2021 and since then I've had problems after problems. I had the misfortune of loosing my job a few months after and I immediately informed Lewis of my situation as I knew I had insurance. I submitted my claim and only to find out it never reached the so called head office, this being told by an uninterested CS agent over the phone and then being told I have to submit the claim again. I went to the branch in King Williams town and was moved from pillar to post as know one knew how to submit a claim in store even the damn supervisor. Frustrated I left and decided to call head office each and everyday and had to explain the situation everyday as the person who was supposed to handle my matter always had amnesia so everyday it was the same thing over and over again. Eventually after what seemed like 100 years the claim was finally approved and was told that they will pay for a mere year which was okay but not , but there was nothing I could do at least I had some breathing space to get myself sorted while I look for another job. Little did I know that was the start of all my troubles , I noticed my credit score going down due to some missed payments only to find out the insurance was not paying in time. The most fustrating thing is they assured me this would not happen, as a job seeker especially in the financial sector you rely on your score for jobs now that has been messed up and to top it of I'm still apperantly owing a further amount of which I don't understand. This has been the worst thing and as much as I had history with Lewis bad service I never thought history would repeat itself haha jokes on me. I've begged and pleaded at the branch and call center to get assisted but it seems like my pleas have fallen into deaf ears. Current I have another "missed payments on my credit check and payment outstanding. Whoever is reading this DO NOT, I REPEAT, DO NOT EVER TAKE A LEWIS STORE CREDIT EVER. if you value your sanity do yourself a favour and look elsewhere in my side I'm taking them to the credit ombudsman as I'm tired of begging them for s#$ and to fix their mess I've done my part and I'm honestly tired .