Stay away from Lewis.

Good day All

Please find this review helpful, I strongly advise not to open any accounts nor purchase any goods from this stores.

On the 29th of June 2023 I went in stores to purchase a double bunk and refrigerator. Everything in store went to well friendly and very talkative staff I managed to purchase goods with the strong persuasion of sales lady at the point of my request she advised me I will have to wait 1 week from the 29th for delivery of double bunk and so did cashier and manager. I distinctly remember asking them how long I would have to wait as I desperately needed the double bunk of which they told me 1 week or less.

With this information I then signed the contract. The next day they delivered my refrigerator with my two mattresses. Great, I was so excited as this was my first ever furniture purchase I had made. Keeping in mind they promise same day delivery, however this was not the case with me.

At the end of this week I contacted them and enquired as to when I wud be receiving my double bunk, mind u I had told these people I was busy relocating and needed these beds more so than the fridge as my kids needed beds.

At this point of time they told me within that day. By Monday I contacted them again and still they said within that week of the first of July 2023. This is how they kept me on a string from the 29th of June.

A week before debit order was due, I contacted them again of which I informed them that I will have to cancel this contract I do not want to pay for something I don't have.

They then told me I needed to give them just this last week and that this will be delivered by the next day. The Monday I contacted them again they told me the next day.

A week after, i called in and asked to speak to the manager. Of which I can name all the names. He then told me he was going to email me complaints contact details of which he probably still busy emailing.

On the 25th of July the debit order went off and they called to thank me for my payment of which i again asked about double bunk and they told me they would call back, still NO CALL! Today is the 27th of July. My kids have two matresses of which in this winter they have to sleep on the floor with.

The service I got was pathetic. Such a well established furniture Company. I am deeply disappointed because I expected better.

So Lewis I do not know how long I still will be waiting and you will be taking my money for something I dont have.

Please everyone stay away from LEWIS.

HERE AFTER I WILL BE POSTING AND BROADCASTING ON SOCIAL MEDIAS.

THANK you. Nazhley Abrahams.