NM
Nozuko M

1 reviews | Active since Feb 2013

20 Aug 2026, 08:40

Spectacular Service I would like to take a moment to commend Shamima Jacobus, Customer Service Manager at Lewis, for the spectacular service I received

Spectacular Service I would like to take a moment to commend Shamima Jacobus, Customer Service Manager at Lewis, for the spectacular service I received. After a very difficult and frustrating experience, Shamima went above and beyond to ensure that my matter was handled with care, urgency and professionalism. Her communication, compassion and willingness to assist truly made a difference. She listened to my concerns, took ownership of the matter and ensured that a positive outcome was reached much sooner than I expected. I am genuinely grateful for the way Shamima handled my situation. Her service is a true reflection of what excellent customer service should look like, and she deserves to be recognised for it. Thank you, Shamima, for restoring my faith in Lewis. Your service was exceptional! ⭐⭐⭐⭐⭐

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Replies (1)
Lewis Stores
Lewis Stores's reply20 Aug 2026, 09:57
Official
Thank you for taking the time to rate our service we appreciate & value the feedback