Sold a Malfunctioning Fridge

I’m writing this to highlight the poor service received from Lewis from Katale square in marapyane.

We bought a Defy fridge in October 2024 and within two months we had experienced multiple issues with the fridge which we report on 4th of January.

Fortunately they sent their local team the next date to come inspect the fridge. Their findings were that the fridge is extremely faulty and they will report it to Defy and suggested that it gets replaced - not fixed. The freezer at the bottom was malfunctioning forming excess freezing and the shelves not to open, the rubber door was loose;the top part of the fridge was also inconsistent and also freezing in the inside.

We agreed with the team that the fridge must be replaced instead of being fixed. On the 09/01/2025 a team was sent to try fix the fridge. We raised our concerns with the local store manager at Lewis but received a lot of backlash, she was unprofessional, very dismissive and extremely rude. She then suggested that if we are not happy we must reach out to the head office with a very condescending tone and attitude.