Six months, no refund!!

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Been waiting for 6 months for a refund. Bought a fridge and a lounge suit on staff discount via one of their staff at the Parow branch in Aug 23 amounting to R10,550. I was later advised that there is no stock available and it will take a while, I canceled and asked for refund. I was advised by the store manager at the time that refunds take 7-14 working days. After 3 weeks, I called the branch again and spoke to a different manager, Imran, who was quite ill-mannered and dismissive, at first he said he can't speak to me about this and was very evasive. Imran then said that he wasn't working at that particular branch at the time and he doesn't know anything, later he told me he will investigate and get back to me. After a week, and no feedback from Imran i called the branch again and spoke to someone at accounts who advised that the refund is in progress, the money is available / unprossesed under the staff members profile / account. I waited another 14 days and called the branch again, only then i was advised to contact customer support. Customer support advised this is not within their scope, it is branch / staff related and transfered me to the branch accounts Manager, who advised that she does not deal with customer's and this is a customer related issue and was transferred back to customer support, who initially was not very helpful. The young lady I managed to get through to at customer support was trying her best to capture what I was saying while I was speaking, a lot of the information got lost, and I had to keep repeating myself. After weeks of back and forth I was asked to contact the Branch senior manager by customer support who supp**** her phone number, when she answered I explained who I was and what I needed this lady said, " why are you calling me? I told customer support to tell you to come into the branch yesterday if you want me to discuss this with you" I found this to be quite absurd, as I work during the day and cannot just drop everything and drive to the branch at her request, this lady, Ms Mukuddem was quite rude and abrasive, it was not a very successful conversation, at one point I had to ask her to calm down as it was impossible to communicate effectively with her while she was screaming and trying to intimidate me. She ended up accused me of ***** and theft and said " you will not get any money out of me!" all I wanted was for her to explain why the store manager is saying that they money is available under the staff member's profile/account, but the funds are not being released to me? This entire experience has been very stressful, and I'm quite disappointed.