Shocking service

I as a loyal customer is very upset..... The way we are treated when we phone them to find out why our statement is giving us details that we are concerned about. As we give them a call to find out we are apparently not allowed to know our balance to the goods that has been taken out as a holder of the account I should be allowed to know my balance.

I have opened my account in November 2023 and we are now in October and you guys are saying that we only paid R5000 rand in a space of almost a year.... This is pathetic I as a loyal customers expect answers.

How can I as a loyal customer pay on time and still pay over and above the installments price this is shocking to know that we are not being told why this is happening. We expect answers as we are fuming