SHOCKED DISHEARTENED CUSTOMER....

I am really disheartened by the way customers are treated by Lewis stores, I recently lost my mum and the past 2 months have been really hard financially with funeral cost etc. I have mixed my payment and advise the store of the same, literally begging in tears for a grace period for the next 2 weeks, i have been slammed with calls on stop and basic threats about the payment and collected the goods. I am working in cooperate for over 12 years now and we to have customers who end up in unexpected financial wars, these customers owe us hundreds of thousands but we consider this as part of life and even allow them a grace period, i am being put on blast for R1300. I am not saying I cannot afford to pay the monthly installments i just need the month to get back onto my feet until the 25th. How do you expect customers to refer your business with such ugly nasty tactics. Good Customer service brings in business, how you treat you existing customers is food for all new business. I have been through most of these reviews and its all the same. An automated message back with no actually feelings for what your customers are going through. My grandparents and parents where once part of the Lewis customer family and I don't recall them ever been embarrassed this way into tears and begging for some understanding. i guess its the new generation of service we are getting.