Shameful, Lewis!

I am writing to express my profound disappointment and disgust with the level of treatment my family and I have endured at Lewis Stores Boksburg, particularly from the head office manager, Charmaine Staubach.

Upon being granted an account based on our bank statements and creditworthiness, with a credit limit of R13,000.00, we were subjected to an unjustifiable ordeal. Despite providing both my company's registered address and a secondary address—our home address, where deliveries were successfully made—the goods were removed on the grounds that my company's address did not match the delivery location, despite being legally registered there.

Days after the delivery, Charmain Staubach, your regional manager, had the audacity to accuse us of theft- SCREAMING ON LOUDSPEAKER , even though we had paid for the items and qualified for an account at Lewis. This accusation is not only baseless but also deeply offensive.

The service, method, and delivery of this entire experience have left me appalled. Furthermore, we have incurred additional expenses by seeking legal assistance from a local Advocate to address Mrs. Staubach's behavior properly.

I strongly urge you to provide better training for your staff, especially those in management positions. Your employees' conduct has not only humiliated us but also caused significant distress. As paying customers who have qualified for accounts, we deserve to be treated with respect and professionalism.

Defamation of character is a serious matter that cannot be taken lightly. I expect a prompt and satisfactory resolution to this issue.

I have also included and involved the Ombudsman, so we may understand the humiliation caused by Yourselves.