Settlement letter

I called Lewis stores head office on the 9th of April 2026 asking a simple settlement letter and I was told it will take two to three working days to receive the letter via email and when I called again asking how far are they I was told that is the procedure to wait for two to three working days ,I am mean what is so difficult to provide settlement letter when other retailers can email you settlement letter when you are still busy on the call asking the letter. I think this very worrying and unacceptable to wait for morethan two days. Other retailers can provide Settlement letter within five minutes. The service is so poor and it has been like that for the longest time. I ques they will advance their technology and do things different. I am so disappointed at Lewis Furniture. They can contact me on ***. The service is very poor and I don't know how many people complaint about that an why are they not catching up with the speed on the 20th centuary.POOR,POOR,POOR SERVICE