SETTLEMENT LETTER ASAP

IM WRITING TO ADDRESS MY DISGUST WITH REGARDS TO ISSUING OF SETTLEMENT LETTERS. This is the second time, that I have been requesting a settlement letter. Other companys send a settlement letter within a few minutes while you still with them on the phone. Waiting 5-7 days for a settlement letter is appaling. If i have to tell you to wait 5-7 days to receive your payment, i would have the truck here in less than 5 minutes to collect your furniture. BEING A PROMPT PAYER ,WITH NO ARREARS, I EXPECT BETTER CUSTOMER SERVICE . CHANGE YOUR POLICY ON ISSUING CONSUMERS WITH SETLLEMENT LETTERS. I NEEDED THOSE LETTERS YESTERDAY ALREADY AND THIS IS HOLDING UP MY PROCESS OF SETTLING MY ACCOUNTS,INCLUDING LEWIS STORES.