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Phumlani M
1 reviews | Active since Aug 2026
25 Aug 2026, 11:47
******** set-off
Dealing with Lewis/bears was the worst decision of my life. I was double debited last month. I went to the bears branch in stanger 03-08-2026 for a refund claim. It took DCM a whole week to sign voucher. They called me back telling me that they will not refund me because they have done an off-set of which I did not agree to and they did it without my concent which is ********. Save yourselves and stay away from bears/lewis stores
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Replies (4)0
Replies (4)
Lewis Stores's replyOfficial
25 Aug 2026, 12:42We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours
Lewis Stores's reply25 Aug 2026, 12:42
Official
We acknowledge and are in receipt of the complaint/enquiry An agent will be in contact within 48 hours
PM
Phumlani M's updateReviewer Update
25 Aug 2026, 13:06Thank you for your response.
To confirm facts: I was double debited last month. I went to Beares Stanger branch on 03-08-2026 to claim a refund and signed a DCM voucher. After a week I was called and told I will not be refunded because you have done an off-set, which I did not agree to and I did not give consent for.
I request in writing on this platform:
1. Proof of my signed consent for the off-set
2. Date and amount of the double debit
3. Where my refund was allocated to
4. Full refund to my original bank account
Please reply in writing on HelloPeter, not only by phone call.
Account name: Phumlani M
Branch: Beares Stanger
Date: 03-08-2026
To confirm facts: I was double debited last month. I went to Beares Stanger branch on 03-08-2026 to claim a refund and signed a DCM voucher. After a week I was called and told I will not be refunded because you have done an off-set, which I did not agree to and I did not give consent for.
I request in writing on this platform:
1. Proof of my signed consent for the off-set
2. Date and amount of the double debit
3. Where my refund was allocated to
4. Full refund to my original bank account
Please reply in writing on HelloPeter, not only by phone call.
Account name: Phumlani M
Branch: Beares Stanger
Date: 03-08-2026
PM
Phumlani M's update25 Aug 2026, 13:06
Reviewer Update
Thank you for your response.
To confirm facts: I was double debited last month. I went to Beares Stanger branch on 03-08-2026 to claim a refund and signed a DCM voucher. After a week I was called and told I will not be refunded because you have done an off-set, which I did not agree to and I did not give consent for.
I request in writing on this platform:
1. Proof of my signed consent for the off-set
2. Date and amount of the double debit
3. Where my refund was allocated to
4. Full refund to my original bank account
Please reply in writing on HelloPeter, not only by phone call.
Account name: Phumlani M
Branch: Beares Stanger
Date: 03-08-2026
To confirm facts: I was double debited last month. I went to Beares Stanger branch on 03-08-2026 to claim a refund and signed a DCM voucher. After a week I was called and told I will not be refunded because you have done an off-set, which I did not agree to and I did not give consent for.
I request in writing on this platform:
1. Proof of my signed consent for the off-set
2. Date and amount of the double debit
3. Where my refund was allocated to
4. Full refund to my original bank account
Please reply in writing on HelloPeter, not only by phone call.
Account name: Phumlani M
Branch: Beares Stanger
Date: 03-08-2026
Lewis Stores's replyOfficial
26 Aug 2026, 08:21Thank you for bringing the above to our attention
Lewis Stores's reply26 Aug 2026, 08:21
Official
Thank you for bringing the above to our attention
PM
Phumlani M's updateReviewer Update
27 Aug 2026, 23:58UPDATE 27/08 23:55 - Thank you for reply on 26 Aug and call today. As requested I have emailed my ID and first page bank statement today to *** for refund of double debit R2876.15 on 30/07/2026 to my original Capitec account.
You confirmed 48hrs turnaround to bank account, not to Beares account.
Details: Beares Stanger Acc *** - Phumlani M - DCM 03-08-2026 - NFOSA XMZ2L445
Awaiting proof of payment. Will update final outcome once money reflects.
Please reply in writing on HelloPeter as well.
You confirmed 48hrs turnaround to bank account, not to Beares account.
Details: Beares Stanger Acc *** - Phumlani M - DCM 03-08-2026 - NFOSA XMZ2L445
Awaiting proof of payment. Will update final outcome once money reflects.
Please reply in writing on HelloPeter as well.
PM
Phumlani M's update27 Aug 2026, 23:58
Reviewer Update
UPDATE 27/08 23:55 - Thank you for reply on 26 Aug and call today. As requested I have emailed my ID and first page bank statement today to *** for refund of double debit R2876.15 on 30/07/2026 to my original Capitec account.
You confirmed 48hrs turnaround to bank account, not to Beares account.
Details: Beares Stanger Acc *** - Phumlani M - DCM 03-08-2026 - NFOSA XMZ2L445
Awaiting proof of payment. Will update final outcome once money reflects.
Please reply in writing on HelloPeter as well.
You confirmed 48hrs turnaround to bank account, not to Beares account.
Details: Beares Stanger Acc *** - Phumlani M - DCM 03-08-2026 - NFOSA XMZ2L445
Awaiting proof of payment. Will update final outcome once money reflects.
Please reply in writing on HelloPeter as well.