Service

I am extremely disappointed with not only the product but the service I've been receiving from Lewis. I laid a complaint in November 2019 with the branch right after purchasing a tv advising how it was unable it to connect to the internet. I was advised a technician will be sent to my house to check it out. Till this date no technician has came through regarding the matter. I spoke to a store manager at Pritchard street who advised they would need to contact Panasonic however Panasonic is currently closed, to my surprise I was able to get hold of technician at Panasonic who tried to assist over the phone however the tv was giving the same error and advised I should take it back to the store. I then spoke Simphiwe the manager who advised to send the video which I've done and still I have not received any feedback. I've tried on numerous accounts to get hold of the store manager which I have been unsuccessful. I a laid a complaint with customer care in May and due to the fact that I have not received any feedback. I called today and very rudely I was advised by Nosi Nazo that she would not be able to assist me because they have many other complaints to deal with. When I asked for managers contacts details she advised she's doesn't have them as she's working from home. I would like that somebody contact me immediately, at this point I no longer feel like continuing the relationship with Lewis as it has been more pain than pleasure. And again being accused of missing payment when the error was on their side and still not clearing it properly with the credit bureau.