Sending paid-up letters to customers is a foreign language for Lewis

I'm yet to receive feedback on two (2) emails I have sent to *** on behalf of my mother; requesting a paid-up letter pertaining to account number 006733-01 settled on the 3rd of March 2026.

The emails were sent on the following dates: - 24 March 2026 - 08 April 2026

The emails were sent as a result of my mother being informed by Lewis Soshanguve Shop No 210 ERF 1396 doesn't hand customers paid-up letters and left it at that without any further explanation.

I subsequently searched for a paid-up letter email address online (***) and sent the request only to be met with no response or acknowledgement of my email.