*****ed up Service

*Poor in-store service At The Lewis furniture store in Protea Glen Mall

*False hope and promises when opening a new account, store manager Basetsana promises gifts that are not there

*Delivered goods that were on display without notifying their customers, I walked into the shop and saw the stands of the same items I chose were empty and had been delivery to my house

*Finance guys can't explain their own statements to customers, how do you tell a customer that you don't know why the account reflects in arrears when you work in accounts and I have always paid more than what my instalment was..

*Had regional managers make threatening calls about payments and they mysteriously don't recall which regional manager called when we follow up with the shop

*Eventually I got ****ed off and asked for a freezing settlement, they sign it and I paid it off the same day , but they still went and took money from my account and have the decency to tell me that because I didn't get a freezing settlement and couldn't get my full refund.. what kind of a manager gives such an answer without getting their facts rights first.. so basically I feel ******.

*Then I get a notification from my bank again this month that Lewis Store debited money from my account again.. now I am inconvenienced financially

Opening an account with Lewis was supposed to have been happy process for a first time account holder and offer security but the only thing they have caused is stress, I had missed days off work trying to sort out my accounts with them only to get poor service and taking the matters lightly because I am young.. I have never had a constructive conversation and great customer service from last year.. I can't hold on anymore especially after I have done everything right from my side...

The only thing they know is to call me offering me loans and promotions they have.. I'd be stupid if I ever take anything from Lewis again.