Rude unprofessional service

I bought a Sealy bed from Lewis Pretoria North about a year ago and reported it to be very springy and uncomfortable so Sealy came to evaluate it, and they told me Lewis Pretoria North needs to send me a new one. I have not had one call from them. This morning I called to ask for a statement of my account to be emailed to me, and the lady Veronica said she is going to email it now. I wait. Nothing. I called back and was treated so rudely! She put the phone down in my ear when I asked her again to please send it to me. When I called back and spoke to the manager, he got upset with ME, telling me yes she is busy with it while I wanted to ask him to not allow his staff to treat customers so unprofessionaly and hang up on us when we simply ask for an emailed statement.