Rude manager and Slow staff eith empty promises

I spend 3 hours in the zeerust lewis store opening an account, to the point where i had to leave in the middle of the process because the taxis going to my village were about to finish.

I was assisted by Philani, i had to spend R180 coming back to the store to finish the process only to find out when i spoke to the call centre agent that philani didnt ask me if i am permanent or contract, he only asked if i was full time and part time. Wilhem the manager and philani say its the same thing. I wasted R180 A week later, our stock that we purchased cash still hasnt been delivered, after we were promised it will be delivered on monday or tuesday, now they are saying Wednesday.. each day its a different story from Wilhem. First time he told me they havent assmembled it, next day its they didnt have stock and they working slow. When i tell him that we will ask for a refund if the furniture is not delivered he turns sour towards me and tells me im moving fast.

I didnt buy from lewis stores in jhb where i live as we are told that they prioritise sales made at the local zeerust store.