Rude, disrespectful manager Matt Arends at Lewis store in Alice

Firstly I would humbly like to thank the hellopeter team who swiftly attended to my problem within 24 hours. I immediately got a call from one of the agents and after I spoke with someone from hellopeter, FNB immediately contacted me, they are now investigating this issue. Without your help I would never have gotten to this point. I am really greatful. Keep up the amazing work, God Bless.

Yesterday I had to pay an additional fee of R1000 to Lewis who was at my house demanding payment, which they were aware of the situation with FNB who paid but didn't use a reference, which they saw the money but could not place it under me without a reference. After hellopeter team contacted them I got a email from FNB asking for my latest statement from Lewis, I immediately called Lewis in Alice and spoke with the manager Matt Arends, who is aware of the situation and who then took down my email address and said he will email it. I waited the whole day and he didn't revert back to me. I called again in the morning to do a follow-up. To my surprise he told me that it was not In his job description that I should come to the store and ask one of the tellers, I then asked him howcome he mislead me and took down my email address, why couldn't he tell me yesterday when I told him it was a matter of urgency. Or even call me back to let me know because I left all my details.He started yelling and shouting and it escalated quickly and he hung up. I am appalled by the way I was treated. The blatent disrespect, rudeness and unprofessionalism is really unacceptable. Why couldn't he speak professionally and tell me he thought he was going to be able to assist me but he is unable to and ask me to go to my nearest Lewis store.

He started yelling and shouting. I have been a loyal customer for many years at Lewis and have never been so disrespected and humiliated especially by a manager. FNB requested that statement to try and rectify a mistake and would have expected a manager to understand the urgency of the matter.

This man needs to be dealt with accordingly if he continues with his ratchet behavior. Lewis store will loose valuable customers. How many people does he treat like this? If he can do it to me with so much ease and hung up the phone? Totally unacceptable and disrespectful. I am appalled by the unprofessionalism. I believe the calls are recorded and his boss should listen to it he needs to apologise. I don't take this matter lightly.

Regards Pateka