Rude Customer care and lost my lid and did not replace it

I bought a twin tub washing machine, After 3 months the spinner stopped working, They took it for repair and told me that it was working, When I phoned Customer Care the lady was so rude to me, She abused God's name, I was not happy about it and started dealing with the Customer Care manager as there staff were not trained to work with public. I wanted to make sure they tested it correctly as it was not working at all. Then they delivered it and it was working, But they lost my lid, I have been busy with them now for the last 1.5months to get a replacement with no success, The Customer care manager is never available and you leave messages for free, no one calls you back. I am sitting with my hands in my hair and just cant seem to get my replacement, so the machine are getting damaged now with all the dust in our area from Pineapple trucks. Be care full when buying a product, Ensure you have a reliable company that honor warrantees and correct damage when they damage your stuff or loose your stuff. I wont be buying from Lewis again, even if they have a special, its not worth the work you have to do to get anything resolved, I have made in total 21 calls and still it has not been resolved.