Rude and unhelpful branch manager.

I would hereby like to complain about the rude branch manager at Stellenbosch Branch.

Two weeks ago I contacted Andrew(The stock clerk) and Gillian, the branch manager. They told me they will call me on Monday 6 November 2017.

I had to make contact myself on thursday 9 November 2017. They did not call me back at all. It was almost a week later. I ask for them to explain the poor service and they could not explain it or bother to apologise. The branch manager was once again unhelpful. She would not even apologise.

This morning, 15 November 2017, I went back to the branch. I wanted to find out how the replacement bed looks as my base and mattress will be replaced under the warranty with the Bravo Group.

The Branch manager was once again unhelpful and did not even bother to get up from her chair to assist. She just sat there saying she does not know what to do or what stock my bed is being replaced with. The stock clerk also just did not even bother to get up from his seat and just looked at his papers.

I told the branch manager that the old branch manager who has retired was much more helpful and she simply said "hou jou opinies vir jouself". Am I not allowed to complain about the poor service I receive? She does not even bother to speak English to me which is my Home Language. She is rude and unhelpful. How can you have a Branch Manager who cannot communicate in English to her clients in South Africa? Afrikaans is really not the primary language in our country and it is insulting to not answer customers in a language they understand.

She never even apologised for being unhelpful or the poor service her staff gave.

When they want to make sales, they are very keen to help. But if you come to the store they are unhelphul and do not want to assist you.