******* merchandise, pathetic service

I bought a bed set in last year 2019, the day the bed was delivered the bed had a dirty yellow mark on the mattress I then told them I won't be accepting this item due to its condition, they took the bed away and the next day they delivered my bed Not even a month since having the bed, I had problems with the bed, the springs inside the bed hurts one's back, when you get on the bed you can hear how the base is cracking, on the side of the base the material started getting lose and ugly, I have a 1 year old baby that got onto my bed and when she got on the bed, it made a sound as if a n adult was jumping on the bed, the mattress instintly started sagging by the feet end, I have logged this complaint with the store in 2019 already up until now I'm still sitting with this bed that's giving me problems, I have been in contact with a guy that works there he asked me to semd pictures of the bed , I never got a response a week later I had to message him again and tell him, why must I pay for somtjing that's broken, and why do I take out a maintenance place on the items if they don't even wane help me by getting me a other bed set, coz I told him this is a piece of ******* that they sold me, every month I pay my installment but I get no feed back nor do I get a other bed, and when I go to the store every month to make my payments this very same guy that's so called dealing with my case he acts as if he does not know who I am and what my problem is with the bed, and I awso noticed that when I bought the bed I bought a double bed. But my bedding just wouldn't fit on my bed, then I had to go buy me bigger bedding to fit the bed, not knowing that they delivered the wrong bed by me instead of a double they gave me a queen size, and when I told the guy but this is not my problem coz I want a other bed that I ordered he said to me that the warehouse said there is nothing they can do, but he would sort me out by giving me a new bed, but on a other customer's name, and that it won't take too long for this transaction to happen I must just give him till the end of the day and he will sort me out, it's been months, weeks and days later, 2020 is almost at its end, and still nothing, and to top it all off they ddnt even issue me with a contract for the purchasing of the bed set... I'm through with this store... They sell ******* to the customers and think nothing of it, and when u ask we're the manager is she is never available