Ridiculous Service- *********** staff.

I took up an account with Lewis, and made arrangements for the debit order to go off on my salary date.

Lewis agent set up an an incorrect amount to be debited on my account.

went to the store a couple of times to have this fixed. every time they are offline or the card machines are not working.

The registered on my credit profile that I am in arrears by R500 and some odd. negatively affecting my score- because not even a single month I missed a payments on this account.

I told them I have been coming to the store many times without this being resolved.

why am I being punished for their agent error/system error?

The manager promised to give me a call, because they once came to my workplace saying my account is not updated. and I explained to her what had happened and till this day I never received a call.