Richards Bay Lewis needs to change their workers!!!!

This is possibly the worst customer service literally anyone can experience. Lewis Richards Bay only focuses on selling things but not on the service & not on keeping the customers. I bought a tv last year and this year it has a problem, I took it to the store cause it has insurance 1. the guy who was having a look at the tv said there was no need to come, I could have called for them to fetch it. I told him that I did call but the lady that answered literally had no energy for me & told me to bring it to the store & dropped the call. 2. I was promised an update on the very same day & we didn't get it, I decide to let a day pass & call and they keep saying "they will call you back" WHOSE "they" cause I bought the tv to y'all. When I called again another day the lady that answered WAS SO RUDE, she didn't even let me finish asking my question, she started talking talking to people around her & then dropped on me. I called again and she said "you wanna talk to the manager?" And then dropped. I didn't get a word in, in that second call. The times I called after that, it rings & then dropped now they answer at all. It's been more than 2 weeks with not a single update from Lewis Richards Bay but they had the audacity to call me telling me that because l've been paying good, I can buy something excuse me! Why would I wanna buy something else when you can't even tell me anything about my tv. Honestly the most unprofessional place