REPORT DAMAGED GOODS - NO ANSWER

My husband and I went to Lewis Stores Brooklyn Cape Town to open an account to buy a bed as my family has been clients of Lewis stores for so many years and always got good service.<br> <br> We bought a bed and arranged for delivery 16 Dec (morning) 12H00 i phoned i was told bed is on its way they will call me 13H00 came i phoned again same story, 14H00 i threatened to cancel the sale. 14H30 the bed arrived.<br> <br> We slept on the bed twice then went away on holiday. When we came back 2 weeks later i noticed a tear in the material on the mattress. I reported it to Management at Brooklyn branch i was notified they are closing that branch and are moving to Woodstock. They will call me. Until today nobody has called me i had to do all the calling and I am no closer to a solution. I even went so far as to send a email via their website. The mattress is just tearing more and more and on the base the staplers are so lose i can push it back with my finger.. I am refusing to make the first instalment until somebody has a solution of what is going to be done about this. <br> <br> Kind Regards<br> Yolanda &amp