Reject bed with no feedback in 6 Months

It's been 6 Months since I lodged a complaint about a bed I bought at beares in Wynberg.I have even contacted the customer care line recently and was referred back to the store to wait for feedback.

This bed was 10 kg lower than the one I paid for and the bed was already showing works and sagging on the s3cind day of delivery.

It's absolutely horrible service and I certainly wouldn't recommend anyone to buy from the lewis group.

I now prob have to take the matter up with the relevant government departments to assist me.6 Months is a very long time without any feedback from anyone at the store.

If this company had an ounce of integrity they would have resolved this by now.

It seems they are doing the same thing they did first time round so that the warranty expires for me to pay again.This time I will not let it go like that and I will not pay for another reject at all.