1 reviews | Active since May 2017
Refusal to pay back a refund and extremely rude manager
<p>My mother purchased funiiture worth more than R45 000 cash. One of the items purchased, a lounge suite did not fit in her house and as a result we opted for a smaller item with a price differential of R400 which is due to us. The cash purchase took place in February. She has been in and out of the store requesting the refund and till today nothing has been recieved. I have been to the store as well, i have called the store and the manager shouts and slams the phone on us without providing proper explanation on the dalay. It makes no sense because this is our money. Why is not being paid back. Someone help. The regional manager is aware of the matter and she has failed dismally in resolving it. She seems to be very busy to pay atteention to our matter. We want our money back. The store in question here is the Lewis in Groblersdal, located at Shop 4, Checkers Centre, 48 Mark St, Groblersdal, 0470 and the manager's name is Lebo.</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 570056
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 570056
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.
I would like to confirm that the matter has been resolved and the outstading funds have been rightfully paid as requested. I would like to pass my sincere gratitude to the assistance received from Sadia in resolving the matter. She managed to tranform as horrific experience to a one that can see me becoming a returning customer at Lewis by:
1. Responding very fast to my query.
2. Being empathetic, tactful and taking my query seriously.
3. Performing a thorough investigation and providing us with regular updates.
4. Although the matter was concluded as resolved, she still followed up, regularly to obtain confirmation from us as the consumers.
5. She was very polite, professional and had a positive attitde at all times.
Thank you very much, you have set the bar very high and your service was excellent.
Kind regards,
Sipho
I would like to confirm that the matter has been resolved and the outstading funds have been rightfully paid as requested. I would like to pass my sincere gratitude to the assistance received from Sadia in resolving the matter. She managed to tranform as horrific experience to a one that can see me becoming a returning customer at Lewis by:
1. Responding very fast to my query.
2. Being empathetic, tactful and taking my query seriously.
3. Performing a thorough investigation and providing us with regular updates.
4. Although the matter was concluded as resolved, she still followed up, regularly to obtain confirmation from us as the consumers.
5. She was very polite, professional and had a positive attitde at all times.
Thank you very much, you have set the bar very high and your service was excellent.
Kind regards,
Sipho