Refund process

I was debited almost R3000 incorrectly on the 31st July, sent all my information and statements and keep getting the run around for my refund. Was told it takes 7-10 business days and today is the 20th and I still have not received my refund. When you go in store they blame head office, when you call head office they say they waiting for a response from refunds. 20 days later and I must still phone and run around for my own money. Very poor customer service and the in store employees are so *********** it’s ridiculous.