Refund

I went to open an credit account at Lewis store in springs.. Everything went went well the only problem was that am hired in contract there for I couldn't qualify. The problem now is that on the 25th of July they still deducted from my account. I notifed the store manager at springs and he advised I will be refunded I should just send my ID and bank statement. Its 7th August he has been giving stories about his head office I havent didn't receive my refund. I have also been in communication with the head office calling then they also said I should send through my ID and bank statement of wich I have. From Last week I've been I sending required documents.Till date no refund and no correspondence u have to call them to get an up date. Am so disappointed in how this matter is handled and manger said I was not the only one who needs to be refunded makes me wonder how many more people are inconvenienced by Lewis.