zN
zikhona N

1 reviews | Active since Dec 2015

14 Dec 2015, 15:19

receipt of brand new damaged goods

last year towards the end i bought a 2 piece bedroom suite from lewis stores. they delivered after 2months due to scarcity of the item as they said these bedroom were imports. after 2days the goods were delivered and installed at home i noticed handles,drawer and the door damaged i reported to the store they came to fix it and a week later same problem occured i also reported the matter they sent someone to fix it but that didnt help, i went to the store and requested the sales lady with the then store manager to take the goods back to warehouse and give me new one because its clear that it has a factory fault and i cannot continue paying for wasted goods. until todate there has not been any assistance i received from the store except for them harrassing me for payment. i have reported this matter on many occasions even to the new store manager i reported this issue but i havent received any cooperation. i came to a point whereby i decided i will not continue with payment until they take their damaged goods and give me the brand new one or cancel my account and give me back all the money i have paid and take their reject. please assist urgently.<br> <br> Regards<br> Z. Ndedwa (Miss)

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Replies (1)
Lewis Stores
Lewis Stores's reply20 Jan 2016, 10:34
Official
Hello zicky2211,

***

Please be advised that this matter have been resolved amicably.

We have contacted the customer who confirmed the above and that she is satisfied.

We thank you for bringing this matter to our attention.

Yours faithfully,

Lewis Group