R23400 Lounge suite in for repairs 3 times already and still not repaired the way it should be.

I bought a 4 piece lounge suit from Lewis stores (Claremont) almost 3 years ago. Towards the end of last year I noticed one of the couches was making a squeaky sound and informed Lewis about it and it was successfully repairs, however when the Lounge suit was returned to our house it had a rip on the side and on the arm. I informed Lewis Claremont about this and since then the couches has been collected and dropped off 3 times in total and the rip was simply stitched. Im not happy with this stitching as it is in a highly visible area of the lounge suite. Ive noticed the other 2 couches also starting to make the same squeaky sound as the initial one.

I was dealing with Elmarie at Lewis Claremont branch. She has not returned my calls until this week when I finally started calling head office. I've been given the run around from this store for months now and been promised a gift (from Kasiem the manager) for purchasing the Lounge suite, but surprise surprise up until now still haven't received any gift. After receiving the lounge suit back from repairs today after waiting for 6 months for it to be repairs, the lounge suite is still in the exact same condition as before. They've even told me they've delivered the lounge suite to the wrong house and that I have apparently already signed for the delivery. I will never ever recommend this store to any future customers. High purchase cost, low quality product and a don't care attitude is what you can expect from them.