Putting items in my contract that I did not ask for and not getting help exchanging stove.

On the 16th on July I bought a stove at Lewis Bronkhorstspruit branch on credit and the sales person asked me if I wanted anything else, I said I liked a cooked set but it was not in my budget but she insisted that I have a look at the catalogue anyway, I did that and I loved one of them and told her I was going to buy the cook set next time. To my surprise when the contract came back the very same cook set was included and my installment had gone up, sadly I had already signed the debit order form but the person who helping promised that it was going to be fixed.

A week later I went to complain about the stove because every time they cooked at home the stove would become red even around the plates and I was not happy about the quality, we were told they did not have transport to collect the stove so we should wait for a call. A month ended there was still no call, the following month Lewis debited the wrong amount (one which included cook sets and not the amount on my contract) and I went again to complain I was made to sign a form to change the debit order but nothing ever changed and still we were given a run around about the stove. I live about 60km away from where the stove was bought but one day I drove all the way at 9 months pregnant to try resolve the issue but when I got the I was told they still do not have transport to collect the stove, by the way the stove was getting worse everyday because it was burning but the matter was not taken seriously. On the 30th of August a lady called me and asked that I send my 3 months bank statement so that she starts the process all over, cancel the old contract and open a new account for another stove which I did, after sending the statement I have never heard from her she never replies back when I ask what is happening. Finally my sister went a week ago again and she was told that we may have the stove disconnected they will have it collected the next day and bring a new one, the day came and they did not pitch, my sister still went again and when she got there this time around she finds the store manager and he confirmed that he knew nothing about the stove being exchanged and there are no stoves on stock. So we do not have a stove and they are not telling us when they can collect! I am very disappointed, so many follow ups on one thing and no one cares they just keep covering for each other and stories change all the time, no call to update us nothing. I am really frustrated and angry because my sister went to Lewis more than 10 times but they keep making us wait for nothing.

We are now stuck with a stove that looks 5 years old because it has been burning and pealing off!!!!!!!!!!!!!!!!!!!!