Promise not met

Complain On behalf of my Wife Veronica Mcunu about service she got at Lewis Furnitures West Street Kempton Park.<br> -Lewis Furnitures have a policy of same day delivery if your account is approved.<br> -Lewis Furnitures have remommendation 5% to give when you bring a customer to buy.<br> -Lewis Furnitures Failed to meet their promis of 5% after I brought a customer to buy kitchen unit set worth R20,000 on February 2015 and the account was approved.<br> -Lewis Furnitures call Veronica Mcunu to notify that deal has been approved and they ask my ID number so that they can send it to Lewis Head office and they told me it will take 3 weeks for me to get 5% of the recommendation money.<br> -I called them after 3 weeks on the 18/03/15 and they said i must come to Lewis with my ID book.<br> -I took my ID on the 21/03/15 to Lewis furnitures and the manager Mr. Lucky apoligize for keeping me waiting for so long and they made copies of my ID,<br> -21/04/15 I call to find out and they told me I must wait for a call atleast a day and their attidude was not nice.<br> -The last time I call was on the 07/05/15 Lucky refuse to give me his surname and they tlod me they dont have interested with me and they drop a call.