POOR WARRANTY EXPLANATION!!

<p>I BOUGHT A SINOTEC PLASMA TV(51CM) IN 2015 WITH A 2 YEAR WARRANTY.</p> <p>IN AUGUST 2016, I TOOK IT IN TO THE ATALNTIS BRANCH FOR REPAIRS. THE SALES REP REFERED ME TO THE POLICE STATION TO GET AN AFFIDAVIT STATING THE REASON FOR THE CLAIM,. I THEN RETURNED TO THE BRANCH WITH THE DOCUMENTS NEEDED, THE REP THEN CONFIRMED THAT THE TV WITH THE DOCUMENTS WILL BE SEND TO BE FXED. A FEW WEEKS WENT BY, THEN A PHONE CALL TO SAY THAT THE TV CAN'T BE FIXED. SO THEYSENT AN INSURANCE CLAIM AGAINST THE WARRANTY. WITH TOTAL DISBELIEVE THEY THEN LET ME KNOW THT I WON'T BE GETTING A NEW TV, BECAUSE I PAID UP THE ACCOUNT (R11000) WITHIN 6 MONTHS, THERE IS NO WARRANTY AVAILABLE. NOW TO MY KNOWLEDGE IF YOUR ACCOUNT IS PAID IN FULL BEFORE TGE WARRANTY EXPIRES,, YOU ARE STILL UNDER WARRANTY FOR THE REMAINING MONTHS FROM THE DATE OF PURCHASE. FUNNY ENOUGH, I STILL GET SMS'S FROM LEWIS STATING THAT THIS PARTICULAR TV STILL HAS A MAINTENANCE CONTRACT UP UNTILL 22 SEPTEMBER 2018!!</p> <p>I HOPE THAT HELLOM PETER WILL BE ABLE TO ASSIST IN ME GETTING A NEW SUBSTITUTE TV AS PROMISED.</p> <p>REGARDS.</p> <p>JACO HANSEN</p>