poor service. non refund for 30 days

On the 29 March 2021 i went to Lewis Bronkhorstspruit, looking for a bed. The sales lady convinced me to buy which she indicated that it is in stock and i can go home with it. I ended up buying the bed which was R5000. I swiped it at the store. after paying for the bed i was told that the bed was been collected from another store and i should wait for it. After an hour of waiting i was told that the bed will be delivered the next day in the morning. as i was leaving the bed arrived, but was told that it was for the other customer. the following day 30 March 2021, i called Lewis Bronkhorstspruit around 10 am asking what time will they deliver and i was informed that they are going to fetch the bed from Delmas and they will call me as soon as it arrives. at 4:30 pm same day i went to the store to enquire about my bed and i was told that the bed is not there. i then requested for a refund and i was told to bring ID document and bank statement which i did on the same day. i was also informed that i will receive my refund within 3 days. 15 days letter i did not receive my refund, i decided to call Lewis Head office which they indicated that they did not receive any documentation from Lewis Bronkhorstspruit. the lady told me that she will do an investigation. every 2 days i will call Head Office and be told that the lady who is handling my query will call me back, which she never did. every time when i call i receive the same excuses. both Head office and the store personnel are very unprofessional. on Monday 26 April 2021, i decided to call the shop and they told me that i should come and take my refund. when i arrived at the shop the cashier told me that she does not have enough money and that i should call in the morning of the 27 April 2021. on the 27 April 2021 i called and the manager told me that the cashier was off and that she does not have enough money. on the 28 April 2021 in the morning i called the shop and the manager still told me that the cashier is out and that i should come fetch my R5000 later on. only to receive a call from the lady in Head Office to tell me that the store manager told her that i will take furniture that amount to R5000. Imagine the insult. if i wanted furniture i would have bought it long time ago. i called the lady in Head Office again and she told me that she will escalate the matter and will call me after 2 hours. two hours has passed and i have not received any call from her. when i called the store the other manager that i do not know told me that i cannot get the cash refund since i swiped for the bed. it has been 28 days now and i have not received my refund. the store is very unprofessional to an extent that i will never recommend anyone to buy at Lewis. that R5000 i worked hard for it, and was supposed to pay my kids school fees with it. may Lewis think that as customers we do not know our consumer rights. how can a store sit for the whole month with money that belong to another person and the goods are not taken. i feel emotionally abused by the store and also by Head Office. the management of the store are ***** and good at making excuses. i told the store that if i dont get my refund i will notify my political party which is EFF, of the robbing games Lewis is playing on customers.