Poor service

i BOUGHT A LOUNGE SUIT BY THEM BEFORE MY FIRST PAYMENT I PHONE TO TEL THEM THE WOOD INSIDE THE LOUNGE SUIT IS BROKEN AND IT IS SAGGING THEY REPLACE WITH NEW ONE AFTER 2 DAYS I PHONE THE AGAIN SAME STORE AFTER LEAVING MESSAGES AND PHONE CALL STILL WAITING FOR THEM TO COME AND COLLECT LOUNGE SUIT AND CANSSEL MY ORDER