Poor service

I hope this message finds you well. It has now been an entire month since I initially raised my concern regarding the ******** practices by Lewis. On the 20th, I received an email asking for my contact number and ID number, which I provided promptly – for the fifth time. However, I have yet to receive any response or feedback regarding the matter.

Given the significant delay in addressing my concern, I must ask if it is fair to conclude that you are unable to assist me with this issue. Could you please provide me with a reference number for the Ombudsman so that I can proceed with seeking further assistance?

ID number: ***

Your prompt attention to this matter will be greatly appreciated.