Poor service delivery, bad communication

We bought 2 beds last year last year September , from the beginning they didn't deliver our goods in time , although we paid in cash.This year June 1of the beds got damaged and we contacted the shop immediately, we were told that someone will be sent to check the bed , whether it needs to be changed or fixed.till today after 1 month of waiting no one has came or contacted us. I then decided to go to the shop on the third of August and I was told that they are still waiting for a response from head office to send them a number. In the mean time my children are sleeping on the floor in this cold weather , I was told that I can even wait for a year, I shouldn't be coming to the shop every month...<br> This was the worst service ever , I will never buy from LEWIS again, I will even tell my community to never buy from this furniture shop again, bad service and bad attitude, we should have known and cancelled our deal the first day when they didnt deliver our goods.we saw a very nice tv stand and we are disappointed cause we will never support this shop anymore. MARIA has bad attitude and no customer service whatsoever, someone is not doing their job correctly.