Poor Service Delivery
<p>I bought JVC 46' LED TV. I took out extra guarantee for 5 years as I bought TV set in Nov 2013.. The TV started with black / dark lines across TV. Swellendam Lewis sent out technician to our home. He reported that TV set must be taken in for repairs or possible replacement. I requested for a loan TV set as myself and spouse are retired an this is our only means of entertainment. Lewis Swellendam then informed me that it will not be possible for a loan TV. So I want to know how can we take out a guarantee and still be without a TV if the one that is gaurenteed is unserviceable, we already paid our DSTV subscription and wish to watch our programmes. We can not wait a week or 3 for a repaired TV or a replacement. We suggested a loan TV or then just a replacement. Please assist. As the franchise in Swellendam answers is not satisfactory... </p>
I would like to thank Lewis Headoffice in Cape Town for their fast and friendly assistance. It is much appreciated. My complained was sorted in 24 hours. I was supp**** with a TV while our TV is being courier to Cape Town for fault finding and repairs. Thank you for assisting us.
I would like to thank Lewis Headoffice in Cape Town for their fast and friendly assistance. It is much appreciated. My complained was sorted in 24 hours. I was supp**** with a TV while our TV is being courier to Cape Town for fault finding and repairs. Thank you for assisting us.