POOR SERVICE

I purchased 2 base and mattress sets, 1 Queen Sealy Posturepedic & 1 Double Slumberland from Lewis Stores in Lenasia in November 2023, after 1 year the both the mattress started collapsing in the centre, I have contacted Lewis Stores in February 2025, to replace both mattresses as I got an extended warranty on both the base sets, to date I have NOT received the replacement mattresses, the sales rep from the bed company called and said once Lewis pays the funds she will release the base sets, but Lewis in Lenasia has kept on giving excuses, like 'NO STOCK", on Friday 02nd May 2025, Michael from Lewis stores said the stock is available and he promised delivery on Monday 05.05 or Tuesday 06.05, we have called him & he does NOT respond, on Friday 09.05.2025 Queen , Store Manager promised delivery on Saturday 10.05.2025, & still nothing has been delivered, we are waking up on a DAILY basis with body pains & poor blood circulation, sometimes I cannot even go to work because of the poor quality of the mattresses, yet every month my account is PAID, & this is the wonderful service we are receiving from LEWIS STORES.