1 reviews | Active since Apr 2017
Poor service and turn around time
<p>I recently bought sofas from lewis stores 3 months ago, little to my surprise that the sofas that i was given were not brand new, i firstly reported them and they exchanged them because the previous ones had a whole in them, then later on the brough others that were also not ne, the problem with the second batch of sofas is that the were also not brand new, the ones that they replaced them with are USED. i reported the matter again but the service i receved from them is as poor as poor can be, i reported the matter on the 28 march and was promised they would be replaced, ive made countless calls to them and my efforts are in vein. Please assist as the branch is making a fool of me.</p>
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 567902
We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.
Our reference number is: 567902
Please be advised that the matter has been resolved amicably.
Please be advised that the matter has been resolved amicably.
An urgent and prompt respond by LEWIS stores has truly left me speechless, the matter i raised about my complain was addressed and sorted out so professionally and the speed was amaziing, it literally took 3 hours to sort out everything and deliver new sofas, credit be given to Lewis head office and not forgetting the wonderful assistance by a lady named Sandie, she was truly amazing and has proven an assest for Lewis, she is a keeper as she not only resolved the issue but she convinced us never to stop doing business with Lewis stores. you are truly the best.
An urgent and prompt respond by LEWIS stores has truly left me speechless, the matter i raised about my complain was addressed and sorted out so professionally and the speed was amaziing, it literally took 3 hours to sort out everything and deliver new sofas, credit be given to Lewis head office and not forgetting the wonderful assistance by a lady named Sandie, she was truly amazing and has proven an assest for Lewis, she is a keeper as she not only resolved the issue but she convinced us never to stop doing business with Lewis stores. you are truly the best.