POOR SERVICE AND MANAGEMENT FROM MEYERTON BRANCH AND HEADOFFICE

3 WEEKS AGO I DID A ONLINE APPLICATION A WEEK AFTER THAT I GET A PHONE CALL TO SEND MY BANK STATEMENTS AND ID, SO I DID, YET IM STILL AWAITING THE RESULT AS FOR 3 WEEKS THEY SAY THEY ARE AWAITING HEAD OFFICE. HEAD OFFICE MONI DLULA IS SAYING SORRY YOU MUST PHONE THE BRANCH.... WOW HEAD OFFICE CANT HELP THE BRANCH IS SAYING AWAITING HEAD OFFICE, SO WHAT NOW????? POOR SERVICE AND MANAGEMENT