Poor Service and Credit Approval Issue

Dear Lewis Store Customer Service,

I am writing to express my dissatisfaction with the level of service I am currently receiving from your store.

I have an active contract with Lewis and have been making my monthly payments consistently, without ever missing one. Recently, I app**** for additional credit, and I received an SMS stating: “Congratulations, your application has been approved.” However, when the agent assisting me checks the system, they inform me that no credit has been approved.

This situation is frustrating and disappointing, as I am a loyal and reliable customer who meets all payment obligations. I would like this matter to be resolved urgently and for my approved credit to be processed as communicated in the SMS.

Please investigate this issue and provide clarity or corrective action as soon as possible.

Kind regards, Janine