Poor service

<p>I just want to say I'm really disappointed about the level of service I have recieved from lewis stores thus far. I logged a call sometime last year around May 2015 regarding the Russel Hobbs door that's getting rusty and the JVC TV set that's colors faulty. Their assessors were sent to come and assess the above mentioned appliances and they confirmed that those appliances could not be fixed the next time you make a follow up you are told no, the first assessor was wrong and up to this day, nothing has happened. All I get is being sent from pillar to post. You get this answer today and tomorrow they tell you something different. Now I want know what must be done?is this how Lewis stores treat its customers?Is this what we get after trusting them with our monies? Must I proceed to ombudsman because its been more than 2 months already and approaching the 3rd without paid up TV set and still no solid answer?I actually expected something better from them since I trusted the store all along and doubt if will recommend it to my friends in future. </p>