Poor Service

To whom it may concern

I am a young Professional lady whom is utterly disgusted by the service I received at Lewis Kimberley

I made a cash purchase of a 4piece lounge suite. The lady whom helped me phoned another colleague to find out how home much is delivery fee. She failed to get a response and said deliver fee is R150, I agreed to pay it. Next moment she goes to another colleague, as she retires the lady says they will charge me R200 for delivery fee. With immediate effect I refused. The sales lady goes back to the colleague and returns to me and says okay we will charge you R100. So clearly the employees of Lewis does not know their delivery fee charge rates.

Before I left I asked again when will the delivery be made, I was told by the sales lady that there is stock at the warehouse and the delivery will be made TODAY.

Strange enough no delivery has been made yesterday. My husband went there this morning and enquired concerning our delivery and he was told that there is no stock in Kimberley the delivery will be made MAYBE today as stock will be checked in Welkom..

Let me quote Lewis : “WE OFFER SAME DAY DELIVERY, WE ARE TRANSPARENT”

Clearly myself I do not know what is same day delivery or transparency as I am still stuck without the sofas. Sofas that I bought for my moms house because it was a current need with hard earned money.

I am utterly disgusted with the service of Lewis Kimberley. I should actually start thinking about requesting a refund #refund within 5working days hopefully that policy still applies.

Receipt no: 005250 Branch. : 386 - Kimberley Account : 005250