Poor service

We have phoned on monday 13-11-2017to report that our tv has been hit by lightning on teusday 14-11-2017 we were told that they will send someone out to come have a look at the tv. On wednesday 15-11-2017 during my lunch time at work i had to come home to let them load the tv. On friday 16-11-2017 i phoned and they said the job card was only sent out that afternoon. On monday 20-11-2017 i was told my tv was not sent out and that the repair man is a slow fixer and on teusday 21-11-2017 i was told my tv only went out for repairs at 15:00 in the afternoon. It is the 23-11-2017 the manager neo phoned me to tell me that my tv is fixed and i have not recieved it yet. At 17:30 i phoned neo just to tell me that she will phone me back and yet she still has not come back to yet. I am very unhappy with the staff working at lewis stores in roodepoort. Tgey have no customer service.